Privacy Policy

Last updated: June 23, 2026

Introduction

This privacy policy explains how vale kernel collects, uses, and protects personal information provided through our website and services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

We collect information that you provide directly when requesting our virtual property viewing services, including:

• Full name
• Email address
• Service selection preferences
• Communication history with our team

How We Use Your Information

Personal information collected is used for the following purposes:

• Processing service requests and delivering virtual property tours
• Communicating about your requests and providing customer support
• Improving our services based on usage patterns and feedback
• Sending relevant information about our services when you have opted in

Legal Basis for Processing

We process personal data under the following legal grounds:

• Contract performance: to provide the services you requested
• Legitimate interests: to improve our services and communicate effectively
• Consent: when you have explicitly agreed to specific processing activities

Data Sharing and Disclosure

We do not sell personal information to third parties. We may share data with:

• Service providers who assist in delivering our virtual tour technology
• Professional advisors when necessary for legal or business purposes
• Law enforcement or regulatory bodies when legally required

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Active customer records: duration of service provision plus three years
• Communication records: two years from last contact
• Financial records: seven years as required by law

Your Rights

Under applicable data protection laws, you have rights including:

• Access to your personal data
• Correction of inaccurate information
• Deletion of your data in certain circumstances
• Objection to processing
• Data portability
• Withdrawal of consent

To exercise these rights, contact us at [email protected]

Security Measures

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Cookies and Tracking

Our website uses cookies to enhance user experience and analyze site usage. See our Cookies Policy for detailed information.

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

For questions about this privacy policy or our data practices, contact:
Email: [email protected]
Address: 124 Borough High Street, London SE1 1LB, United Kingdom